FAQ
Common questions
Everything on delivery, payment and returns, plus the photo frames and wall decor questions we field most often.
Do the frames include mats?
Only where the listing says so. Where a mat is included the aperture size is listed alongside the outer size.
Can the frames stand on a table?
Where a listing describes a tabletop stand, yes. Wall-only frames are listed as wall-mount.
Is the glazing glass or acrylic?
Whichever the supplier states, and the listing carries that word. We do not substitute one for the other in the description.
Is Cash on Delivery available?
Yes, on serviceable PIN codes at no extra charge.
What if a frame arrives cracked?
Record a video while opening the parcel and write to us within 48 hours. Damage in transit is our cost, not yours.
How many days do I get to return an item?
You have 10 days from delivery to start a return, on unused items in their original packaging. Approved refunds are processed within 7 business days of the item reaching us. We do not offer a direct exchange – return the original for a refund and place a new order.
Do you charge for delivery?
Delivery is free on orders of ₹999 and above. Below that a flat ₹49 applies anywhere in India. Orders confirmed before 3:00 PM IST on a working day are dispatched the same evening.
Are your prices inclusive of tax?
Yes. Prices are in Indian rupees and include applicable tax. Delivery is shown before you pay.
Do you charge GST?
No. Our turnover is below the GST registration threshold, so we are not registered and no GSTIN is issued.
Which payment methods do you accept?
UPI for prepaid orders and Cash on Delivery on serviceable PIN codes. We do not accept cards and store no payment details.
How do I track my order?
Tracking is sent by email and SMS at dispatch and also works on the Track Your Order page.
Anything else goes to [email protected], answered within one business day, Monday to Saturday, 10:00 AM to 6:00 PM IST.