Ten days, unused, glazing untouched

Ten days from delivery

Tell us within 10 days of delivery. Write to [email protected] with your order number and, where the problem is visible, a photograph. The return address comes with our confirmation. Parcels sent before that cannot be traced back to an order.

Acceptable condition

A frame that has been hung, drilled for or had its backing opened cannot be returned. If a frame arrives with cracked glazing, that is a transit claim rather than a return — film the unboxing and write to us within 48 hours.

Put simply — unused, all parts present, original box, invoice in the parcel.

Items we cannot accept

Some items cannot be taken back once they leave us:

• Frames that have been hung or wall-fixed
• Frames with the backing opened or the mat cut
• Items returned without corner protection or the original carton
• Clearance items marked final sale

Transit damage and errors

Where the fault is ours — breakage, a defect, a missing item or the wrong product — we pay for everything:

1. Start a video before you cut the tape. One unbroken video is what supports a courier claim.
2. Email [email protected] inside 48 hours of delivery, attaching the video and your order number.
3. We will arrange a replacement or a full refund, whichever you prefer, at our cost.

Getting your money back

Approved refunds are processed within 7 business days of the returned item reaching us. Prepaid payments return to the same UPI handle or bank account. For Cash on Delivery we need your bank details, because cash cannot be reversed the way a digital payment can.

Where the return is a change of mind, the original delivery charge is not refunded and the cost of posting the item back is yours. Where the fault is ours, both are on us.

On exchanges

Whatever the item, we do not offer a direct exchange. For a different size, colour or variant, send the original back for a refund and order the one you want separately. Splitting it into two orders avoids holding your money against stock that may sell out.